Almost every technology user has a story (or two) about unpleasant experiences dealing with technical support departments. As a guy who likes to tinker with technology I’ve made more than my fair share of inquiries to technical support departments of software, hardware and telecommunications companies. Here are a few things I’ve learned that might help you get faster and more satisfying outcomes when your favourite technology fails you.
One of the biggest challenges for technology users is identifying who to call. As technology has become more complicated with the addition of features, the lines between hardware, software and services have become very blurry. This lack of clarity means there is a good chance that when you call a company for help they nicely tell you it’s not their problem. It is understandable, for example, that your Internet provider doesn’t want to bear the burden of solving your PC hardware and software problems, but it’s well-known that Internet providers do receive a lot of support calls for issues unrelated to their service.
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