Chances are, you'll never see the best work SolutionInc Ltd. of Halifax does. That's because the company does its utmost to keep it invisible. People there work behind the scenes to make hotel guests' Web experience a seamless one.

It's not their only service, but it's the one that's gotten the most attention. The 10-year-old company is in expansion mode, having penetrated more than 700 hotels in 25 countries. They're in most of the major hotels in Halifax, not to mention most of the largest in Las Vegas, home to the world's largest concentration of hotel rooms. And 12.5 million square feet in convention centres. To put that in perspective, the retail space at Bayers Lake Business Park takes up about 1.8 million square feet.

Once a guest checks into a room and logs on to a computer, SolutionIP software is already at work. It redirects the browser to a hotel-related site, prompts the user for an access code and authenticates him or her. The software is intuitive, ensuring the guest gets the number of Web-access hours she has paid for, and is reliable enough that she doesn't have to contact a call centre or help desk to get connected in the first place...

See the full story at Nova Scotia Business Journal