Roger’s customers may call in with complaints, but the call center itself is getting good feedback.

On-Line Support Inc. opened a new call centre on Harley Umphrey Drive in Liverpool at the end of Oct. 2006. Now, just a few months later, OLS executive vice president Kent MacPhee says things are going very well and everyone is pleased.

OLS has employed roughly 150 people, with more set to come in. MacPhee says they went from nothing to 150 people—which is a lot of people to train and bring into the system—but the company is delighted with things thus far.

MacPhee says that now that they have some of the wrinkles ironed out, so to speak, they are going to hire another 40 or so employees. Their goal is to have approximately 200 employees and to work towards continuous growth, MacPhee added...

See the full story at Nova Scotia Business Journal